TGC World  

Business applications are increasingly relied upon to help organisations run more effectively. Such reliance also brings risk. As your business grows, your applications environment becomes more complex, costly and difficult to manage. Should an application fail, it could detrimentally impact your business. You need proven expertise to help you unlock the true strategic value of your applications for global competitiveness.

That’s where TGC Application Management can help. We have almost 24 years’ experience in developing, testing, integrating, delivering, supporting and maintaining innovative software applications that deliver tangible business advantage.  

How TGC can help you

Our unique blended approach combines deep industry expertise with application lifecycle management competencies and strategic relationships with all major software vendors.

• We are one of the growing application management providers in Europe, delivering local and global solutions across a broad range of sectors, from finance to the public sector.
• We have almost 24 years’ experience delivering application management solutions and many deep and durable relationships with individual customers. This enables us to identify and apply the most effective practices to unlock additional value from your applications portfolio.
• We possess world-class experience in managing a comprehensive range of applications, whether they are based on SOA or legacy platforms, or making use of our strategic relationships with all the key software package vendors. This experience includes global competency in managing complex, large-scale outsourcing solutions and services.
• We are able to deliver complete transformational services in application management by combining management consulting, domain expertise, IT development and implementation, training and ongoing service delivery.
• The global scale of our business gives us unrivalled vertical-industry insight, ensuring we deliver a solution absolutely specific to your needs. 
  Our industrialised delivery model produces cost-effective, reliable, high-quality solutions that meet challenging service level agreements to optimise performance.
• By uniquely blending local and offshore competency, we create innovative solutions that deliver enhanced control and performance, on time and on budget.
• As global thought leaders in testing, we continue to pioneer new approaches to drive down cost and timescales while aggressively managing business risk.

When it comes to competing in fast moving markets you need easy access to the facts about all your business operations in order to improve your decision making and performance. Such Business Intelligence (BI) is vital for success, which is why investing in BI is a top priority to aid competitiveness.  

With our exceptional experience in innovative BI solutions TGC World can help you transform your business. Our focus is on delivering Corporate Performance Management (CPM) and BI with a rapid return on investment ( ROI ).

So you have the processes, organisation and tools to improve your performance across all business areas and have the information to make fully-informed decisions on where to concentrate resources for maximum value.

How TGC can help you

With more than 200 CPM and BI specialists in Europe, our consultants and experts are close to you and able to develop ROI-focused solutions locally or globally. Our strong vertical industry knowledge enables us to manage business change and transformation.

• We have the expertise and experience of working with all the major CPM/BI vendors to tackle the most complex projects worldwide
• We can reduce the total cost of ownership of BI through a combination of outsourcing and rationalisation
• To maximise the return on your investment we use packaged, methodologies that accelerate solution developmentUnlike most traditional BI vendors we have the proven experience to manage both your business transformation and integration with your existing system
• With TGC - Reduce your Total Cost of Ownership (TCO)

The implementation of BI is often fragmented by business function or geography, meaning costs can spiral. Our global expertise and proven frameworks for BI service implementation – from consultancy to system delivery – helps you rationalise your solutions, raising BI’s effectiveness and reducing TCO.

• With TGC - Track risk and compliance.

We give you the tools and insight to manage operational risk through more accurate management reporting that will help you achieve demonstrable, cost-effective compliance, tracked over time.

• With TGC Revenue dynamics

We help you target, attract and retain your most profitable customers, reduce churn and extend your share of wallet. Using sophisticated predictive analytics for precision segmentations, to pilot campaigns and analyse customer behaviours, we leverage the intrinsic power of your data to maximise the success of your marketing strategies.

• With TGC Performance and alignment

Having the best tools and processes in place to make the right decisions about performance is increasingly vital in determining business success. Leverage our CPM expertise and align your global performance reporting capabilities through consistent metrics and language, BI frameworks and management tools.

• With TGC Unlock the business intelligence within your ERP

With many years of experience in recommending, implementing and integrating BI and ERP systems, Logica is well placed to leverage these specialisms to help you extract maximum business value from your existing investment.

As markets change, so does the complexity of the IT services you need to maintain your competitive edge. ERP solutions can help you to improve your business performance through better integrated systems and operations.  But these applications can be large and need a partner with expertise in delivery, customisation and support to deliver maximum value for your business.

With a combination of business consultancy and technical excellence, we can help you enhance your services, increase operational efficiency and reduce costs by selecting the best technology for your needs.

As a proven independent systems integrator on major multinational projects with extensive experience of change management, we can design, implement and manage the best solution for you. And we can do so across the range of ERP solutions from leading vendors like SAP, Oracle and Microsoft.

How TGC can help you

Through our unrivalled blend of local expertise, supported by global best practice we can provide independent advice from initial selection through to implementation and day-to-day management.

• Technology: We are one of the few global SAP consultants , with some 200 consultants; our Microsoft practice includes more certified partners and Gold Partner competencies than almost any other; and as Oracle India partner of the year – several times – we have more than 300 Oracle specialists, globally.
• Industry experience: With our deep industry knowledge we create best-in-class ERP solutions for a range of sectors including banking, insurance, public sector, energy and utilities, distribution, transport and automotive.
• Systems integration: We'll use our unrivalled integration expertise to create a flexible environment that delivers value-added solutions for you, which improve productivity and efficiency.
• Support services: We run dedicated competence centres for the leading vendors, so you can align your business with the best solution, quickly and efficiently. By combining these centres with outsourced, day-to-day managed services we can help maximise your efficiency and reduce the total cost of ownership. Our blended delivery approach enables us to provide the most cost-effective solutions for you.
• SAP

With a dedicated SAP business practice in 4 countries we have the expertise to develop innovative solutions, based on best practice globally, to help you get the maximum value from ERP.

Oracle

We use our unique Vision, Shape, Change and Deliver methodology – from initial consultancy through to final implementation – to help you develop best-of-breed large-scale solutions that support a more agile, competitive business. 

Microsoft

We'll help you connect your knowledge workers so they can communicate and work together more productively, using our exceptional integration skills to help you get the most from your Microsoft ERP-based software

To succeed in global markets you need to find innovative ways to streamline your business processes and get the most value from your people, your assets and your customers.

Technology can help, but it can only do so if it is supported by people who also have a deep understanding of your business and your industry.

People like us. As a leader in Europe in SAP services, and one of the few SAP Consultants, we are successfully helping many major organisations meet their ambitious growth targets.

We do so by delivering innovative best practice SAP-based solutions that help you extract the maximum value from your business and reduce risk. 

The pressure is on to do more with less and nowhere is it clearer than with IT infrastructure. Whether you are managing sites globally or integrating services following the latest merger and acquisition, you need reliable, highly available systems that work in line with your business goals. At the same time budget constraints mean reducing the cost of expensive on-site staff and under-used resources.

The way forward for many of your competitors in Europe is outsourcing infrastructure management. That's where TGC can help.

We have the proven experience and expertise to help you transform your IT infrastructure from a cost centre into a flexible, transparently-priced service centre that supports your business goals – so you reduce costs and gain a competitive edge.

With many successful, large-scale Remote Infrastructure Management projects around Europe/India we have a strong track record in delivering innovative, cost-effective solutions built on:

• Robust, standardised toolsets and processes, that meet appropriate industry standards such as the IT Infrastructure Library (ITIL) guidelines, to support highly scalable, industrialised delivery processes
• Standard service offerings – with defined costs for transparent pricing – that you can select from our catalogue
• A well-established infrastructure, including onshore and offshore support centres that are already successfully delivering large scale RIM projects across Europe
• Shared service centres, in low-cost offshore locations, that deliver economies of scale, which will help you reduce operating costs 
• A blended service delivery that can mix in-country presence with offshore support, to deliver the maximum benefit for you as you transform your IT infrastructure

In the drive to increase profits and productivity it's important to focus on core operations and value creation. With non-core activities taking up valuable management time it can be difficult to stay competitive.

Outsourcing to TGC can help turn those overheads into services that fully support your business objectives.

Working in a collaborative partnership to ensure successful outsourcing and releasing management teams from non-core activities, like finance, HR and IT, can significantly reduce your operational costs.

But these days, outsourcing is not just about managing the “steady state”. The flexibility to respond cost-effectively to change, whether to be first into a new market, ensure compliance with new regulations, or simply to respond to changing market circumstances, is an essential feature of the services we offer.

We have more than 20 years’ experience of providing tailored outsourcing solutions for some of the biggest companies worldwide.

• We build our partnerships for the long term, based on trust, rather than on the simple transactional services that others offer.
• Through our wide experience of different industries we have a deep understanding of the particular issues you face and can deliver the innovative business and technology solutions to deal with them.
• Our blended delivery approach enables us to provide the most cost-effective solution for you.
• With global account management and support we'll deliver the most appropriate mix of services and support, wherever and whenever you need.
Through partnership with TGC, you also benefit from:
• Our unrivalled delivery track record through our project and programme management excellence
• Our consulting capabilities in managing business change
• Our reputation for innovation going back over 30 years.

We offer you a trusted, innovative partnership for the long term. So, you can manage your costs and risk, while accelerating your business performance and creating a sustainable competitive advantage.

Find out more about how to improve business performance through value-based outsourcing: outsource@tgcworld.com

With our expertise in business process outsourcing we provide a cost-effective and reliable way for you to operate essential non-core business services, such as finance, accounting and procurement, as well as HR processes such as payroll and training. We have also developed specialist knowledge within the energy, utilities, banking and insurance sectors, and with all our BPO services we deliver:

• Greater operational efficiency
• Up to 50 per cent cost savings through process optimisation
• More time to concentrate on strategic objectives
• Continuous process and technology innovations